Welcome to the Lustrelis FAQ page, where we shine light on all your jewelry queries! Whether you’re curious about our global shipping, handcrafted pieces, or flexible payment options, we’ve got you covered like a perfectly layered necklace.

About Our Products

What makes Lustrelis jewelry special?
Our pieces blend affordable luxury with handcrafted quality, designed for fashion-forward individuals who value both trend and tradition. From Y2K-inspired anklets to gemstone chokers, each piece tells a story.
Are your jewelry pieces ethically sourced?
Absolutely! We’re committed to ethical sourcing and responsible craftsmanship. Every piece from our Charlotte workshop carries our promise of quality and conscience.
Do you offer Harry Potter-themed jewelry?
Yes! Our popular Harry Potter pendants are part of our trendsetting collections that resonate with millennial and Gen Z shoppers. Check our necklaces section for magical finds!

Shipping & Delivery

Where do you ship?
We sparkle worldwide! While we currently can’t reach a few remote areas (we’re working on it!), we deliver to most locations across North America, Europe, and beyond.
What are my shipping options?
Choose what suits your rhythm:
– Standard Shipping ($12.95 via DHL/FedEx): 10-15 days after processing
– Free Shipping (orders over $50 via EMS): 15-25 days after processing
How long does order processing take?
Our Charlotte team carefully prepares each handcrafted piece with quality checks in 1-2 business days before shipping.

Payments & Security

What payment methods do you accept?
We offer flexible options just like your style:
– Visa
– MasterCard
– JCB
– PayPal (popular for split payments among Gen Z shoppers)
Is my payment information secure?
Completely! We blend global accessibility with top security measures to protect your transactions as carefully as we wrap your jewelry.

Returns & Exchanges

What’s your return policy?
We offer 15-day returns from delivery date if your piece doesn’t spark joy. Because true self-expression sometimes requires a second try!
How do I initiate a return?
Email our style-obsessed team at [email protected] with your order details. We’ll guide you through our hassle-free process.

Account & Customer Service

How can I contact customer service?
Our team speaks both fashion trends and shipping queries! Reach us at [email protected] for personalized assistance.
Where is Lustrelis based?
Our sparkle originates from 1387 Snyder Avenue, Charlotte, US 28262, but our jewelry is made for the world!

Still have questions? Our inbox is always open to help you shine brighter. With love and global sparkle,
The Lustrelis Team ✨