At Outlet Lustrelis Store, we want you to love your magical jewelry as much as we do! But if something isn’t quite right (even magic has its off days), our returns policy is here to sparkle.

🦉 The Golden Snitch of Returns

We accept returns and exchanges within 15 days of receiving your order. Items must be unworn, in original condition, and with all protective packaging intact (no broken Time-Turners, please!).

🚀 How to Return Your Items (Faster Than a Firebolt)

  1. Contact our Customer Service Wizards: Email [email protected] with your order number and reason for return within 15 days of delivery.
  2. Wait for Our Owl Post: We’ll respond within 1-2 business days with return instructions.
  3. Package Your Items Securely: Use the original packaging if possible (protection charms recommended!).
  4. Ship It Back: Send to our Charlotte workshop using a trackable shipping method.
  5. Receive Your Refund/Exchange: Once we inspect and approve your return, we’ll process your request!

💎 Non-Returnable Magical Items

Some treasures are too special to return:

  • Personalized/Customized Items: Spells once cast can’t be undone (engraved jewelry, monogrammed pieces)
  • Final Sale Items: Marked with “🔮 No Returns” in their product description
  • Pierced Earrings: For hygiene reasons (even magic has limits!)

📜 Return Request Template

Subject: Return Request for Order #[Your Order Number]

Dear Lustrelis Team,

I would like to request a [return/exchange] for my order #[Your Order Number].

Item(s) to return: [Product Name(s)]

Reason for return: [Please specify]

Preferred resolution: [Refund/Exchange for [Product Name]]

Please send me the return instructions at your earliest convenience.

Best,
[Your Name]
[Your Email Address]

💰 Refund Timeline & Methods

Once we receive and inspect your return:

  • Processing Time: 3-5 business days (we check each piece with the care of a goblin inspecting gold)
  • Refund Method: Original payment method (Visa, MasterCard, JCB, PayPal)
  • Timeline: 5-10 business days for the refund to appear in your account (bank processing times vary)

Note: Shipping costs are non-refundable unless the return is due to our error.

✈️ Shipping Costs for Returns

Customers are responsible for return shipping costs unless the return is due to our mistake (wrong item or defective product). We recommend using a trackable shipping service – lost packages break our hearts more than a broken wand!

🔮 Exchange Policy

Want to swap for something more your style? Exchanges are subject to product availability. If your desired item is out of stock, we’ll process a refund instead.

🛡️ Damaged or Wrong Items?

If your jewelry arrives damaged or incorrect, contact us immediately at [email protected] with photos of the issue. We’ll send a replacement faster than you can say “Accio perfect jewelry!”

Questions? Our customer service team speaks both returns policy and fashion! Email us at [email protected] or owl us at our physical address: 1387 Snyder Avenue, Charlotte, US 28262.

Now that you’re return-savvy, why not browse our new arrivals? Your next perfect piece awaits!

With sparkly regards,
The Lustrelis Team ✨