Welcome, jewelry adventurer! At Outlet Lustrelis Store, we want your shopping experience to be as magical as our handcrafted pieces. Below you’ll find all the spells—er, details—about how we deliver our treasures to you and what to do if you need to make a return.

🚚 Shipping Information

⏳ Processing Time

Our workshop elves need 1-2 business days to carefully prepare your order before it begins its journey to you.

✈️ Shipping Methods

We offer two magical delivery options:

  • Standard Shipping (12.95 USD):
    Your package will travel via DHL or FedEx and arrive within 10-15 business days after shipping.
  • Free Shipping:
    For orders over 50 USD, we’ll send your treasures via EMS, arriving within 15-25 business days after shipping.

Note: Delivery times may vary slightly for our friends in remote locations (certain areas of Asia and other distant realms excluded from service).

🔮 Returns & Exchanges

We accept returns and exchanges within 15 days of receiving your order. All items must be:

  • Unworn and in original condition
  • With all protective packaging intact (no broken Time-Turners, please!)
  • Accompanied by the original order number

🧙‍♂️ The Return Process (Simpler Than a Wingardium Leviosa Spell)

  1. Contact Our Customer Service Wizards
    Email [email protected] within 15 days of delivery with your order number and reason for return.
  2. Wait for Our Owl Post
    We’ll respond within 1-2 business days with return instructions.
  3. Package Your Items Securely
    Use the original packaging if possible (protection charms recommended!).
  4. Ship It Back
    Send to our Charlotte workshop (1387 Snyder Avenue, Charlotte, US 28262) using a trackable shipping method.
  5. Receive Your Refund/Exchange
    Once we inspect and approve your return, we’ll process your request!

🚫 Non-Returnable Magical Items

Some treasures are too special to return:

  • Personalized/Customized Items: Spells once cast can’t be undone (engraved jewelry, monogrammed pieces)
  • Final Sale Items: Marked with “🔮 No Returns” in their product description
  • Pierced Earrings: For hygiene reasons (even magic has limits!)

💰 Refund Timeline & Methods

Once we receive and inspect your return:

  • Processing Time: 3-5 business days (we check each piece with the care of a goblin inspecting gold)
  • Refund Method: Original payment method (Visa, MasterCard, JCB, PayPal)
  • Timeline: 5-10 business days for the refund to appear in your account (bank processing times vary)

Note: Shipping costs are non-refundable unless the return is due to our error.

✈️ Shipping Costs for Returns

Customers are responsible for return shipping costs unless the return is due to our mistake (wrong item or defective product). We recommend using a trackable shipping service – lost packages break our hearts more than a broken wand!

🔄 Exchange Policy

Want to swap for something more your style? Exchanges are subject to product availability. If your desired item is out of stock, we’ll process a refund instead.

⚠️ Damaged or Wrong Items?

If your jewelry arrives damaged or incorrect, contact us immediately at [email protected] with photos of the issue. We’ll send a replacement faster than you can say “Accio perfect jewelry!”

📜 Return Request Template

Subject: Return Request for Order #[Your Order Number]

Dear Lustrelis Team,

I would like to request a [return/exchange] for my order #[Your Order Number].

Item(s) to return: [Product Name(s)] Reason for return: [Please specify] Preferred resolution: [Refund/Exchange for [Product Name]]

Please send me the return instructions at your earliest convenience.

Best,
[Your Name] [Your Email Address]

❓ Questions?

Our customer service team speaks both returns policy and fashion! Email us at [email protected] or owl us at our physical address: 1387 Snyder Avenue, Charlotte, US 28262.

Now that you’re shipping and return-savvy, why not browse our collection of anklets, bracelets, earrings, necklaces, and rings? Your next perfect piece awaits!

With sparkly regards,
The Lustrelis Team ✨