Term and Conditions

📜1. Acceptance of Terms

By accessing lustrelis.com or placing an order, you agree to be bound by these Terms and Conditions. If you disagree with any part, please refrain from using our site.

🔮2. Our Sparkling Products

Product Descriptions

We handcraft each jewelry piece (anklets, bracelets, earrings, necklaces, and rings) with care. While we strive for accuracy in descriptions and images, slight variations may occur due to the nature of artisanal craftsmanship.

Non-Returnable Items

Certain magical creations cannot be returned:

• Personalized or customized items (engravings, monograms)
• Final sale items marked with “🔮 No Returns”
• Pierced earrings (for hygiene protection)

💳3. Ordering & Payment

Placing Orders

When you place an order, you’re making an offer to purchase under these terms. Our workshop elves need 1-2 business days to verify stock before shipping.

Accepted Payment Methods

We accept:

• Visa
• MasterCard
• JCB
• PayPal

Pricing

All prices are in USD. We reserve the right to adjust prices due to material costs, though this won’t affect confirmed orders.

🚚4. Shipping & Delivery

Shipping Options

Standard Shipping ($12.95): Via DHL/FedEx, arrives in 10-15 business days after processing
Free Shipping: For orders over $50 via EMS, arrives in 15-25 business days after processing

Delivery Areas

We ship worldwide except to certain areas of Asia and remote locations (where magic postal services don’t reach).

Customs & Duties

International customers may be subject to import taxes – these are your responsibility as the recipient.

🔄5. Returns & Exchanges

Return Policy

You may return unworn items in original condition within 15 days of delivery. Contact our customer service wizards at [email protected] to initiate the process.

Refund Process

Refunds are issued to the original payment method within 5-10 business days after we receive and inspect your return. Shipping costs are non-refundable unless we made an error.

Exchanges

Exchanges are subject to availability. If your desired item is out of stock, we’ll process a refund instead.

🧙‍♂️6. Intellectual Property

All content on our site (designs, text, images, logos) is the property of Outlet Lustrelis Store and protected by intellectual property laws. You may not reproduce any elements without our written permission.

⚖️7. Liability Limitations

While we enchant each piece with quality craftsmanship, Outlet Lustrelis Store shall not be liable for:

• Indirect, incidental, or consequential damages
• Product misuse or improper care
• Delivery delays beyond our control (including but not limited to customs delays, natural phenomena, or owl post disruptions)

📝8. User Responsibilities

As a valued customer, you agree to:

• Provide accurate account and shipping information
• Not use our site for any unlawful purpose
• Be responsible for all activities under your account
• Inspect deliveries promptly and notify us of any issues within 48 hours

🔄9. Policy Updates

We may update these terms occasionally. The current version will always be posted on our site. Continued use after changes constitutes acceptance.

📬10. Contact Information

For any questions about these terms, contact our customer service team:

Outlet Lustrelis Store
1387 Snyder Avenue, Charlotte, US 28262
Email: [email protected]